Running one venue is hectic. Running three? It’s like a three-ring circus and you’re the ringleader, the lion tamer, and the clown.
But Hillary’s Beach Club in Perth proves you can master multi-venue operations (and still keep your sanity).
Here are the 7 biggest things every multi-venue operator needs to nail, straight from the beach.
Guests want frictionless, whether they’re upstairs, downstairs, or grabbing a coffee to go.
At Hillary’s Beach Club, customers can scan a QR code at any table — whether it’s at Bar Cicchetti, The Heart, or The Coffee Kiosk — and instantly browse the menu, order, and pay.
No flagging down staff. No separate systems for different venues.
One tap means more orders and a better experience, no matter where your guests are sitting.
Pro Tip: QR ordering doesn’t just speed things up, it also reduces errors and increases average spend because customers can easily browse extras and add-ons.
Hiring is tough. Keeping a lean, efficient crew across multiple venues is even tougher.
Hillary’s streamlined their ops by empowering guests to self-order.
Instead of staff running between floors and kiosks just to take orders, they’re free to focus on what matters most: service, upselling, and creating memorable experiences.
Bonus: Fewer staff needed per shift without compromising quality means serious savings over time.
People order with their eyes first. 🍕👀
Using HungryHungry’s visual menus, Hillary’s showcases their dishes beautifully and the results are clear:
More upsells on premium items
Better impulse ordering, especially desserts and drinks
Fewer misunderstandings, what customers see is what they get
Think of your menu as your best silent salesperson. Make it work overtime for you, 24/7.
Each venue should feel unique, but the experience should feel consistent.
Bar Cicchetti and The Heart have totally different vibes — one Italian, one European gastropub — but customers get the same smooth ordering journey at both.
From the customer's point of view, it’s intuitive, fast, and easy to trust.
Key Move:
HungryHungry’s platform lets you customise menus and branding for each venue while keeping operations consistent behind the scenes.
Creative freedom for the front of house, seamless control for the back of house.
Your tech should work when you’re running three venues and when you’re ready for ten.
Jono McCracken sums it up:
"HungryHungry is straightforward, easy to use, and saves the business money."
At Hillary’s, the same platform that handles three very different venues could easily extend to more if they opened new locations.
Futureproofing your ops now means you won’t hit a tech ceiling later.
Takeaway should flow as smoothly as dine-in, not feel like a second-class citizen.
At Hillary’s Beach Club, The Coffee Kiosk isn’t “just” a side project. It’s a real revenue channel.
HungryHungry makes it simple for guests to order takeaway, pay upfront, and pick up without tying up your dine-in operations.
Pro Tip: Integrated takeaway means fewer abandoned orders, faster service, and the ability to run separate promotions easily.
The best operators don’t guess, they track, tweak, and thrive.
HungryHungry gives Hillary’s real-time insights into sales patterns:
What dishes are flying out the door
When peak ordering times hit
Which upsells are working best
Armed with this data, they can adjust menus, staffing, and marketing fast. No guesswork needed.
Managing multiple venues doesn’t have to feel like herding cats.
With the right tech, a clear customer journey, and a smarter way of working, you can build a multi-venue empire without losing your mind.
If Hillary’s Beach Club can make it work across three distinct venues, so can you. 🌊
👉 Ready to master your venues? Let’s chat.